It is next to impossible to get a refund. The "customer service" and "help" do nothing!

Buyer beware! If you like to gamble, this is the place for you! Most items ordered are as described. If you get one bad apple, forget about a timely or replacement product or refund. The "customer service" links put you on a quest of spiraling automatic generated messages never to resolve the issue.
I personally will never order from this company again because it is a nightmare to resolve an issue. Also, it is impossible to track a package.

Minnie Fats about DHgate-Online Wholesale Stores, v3.7.1